TIGER SANITATION, INC.

NEW AND EXISTING CUSTOMER INFORMATION

Our Company: Is Texas owned and operated company located in and servicing the San Antonio surrounding areas.

Holidays: New Years Day, Thanksgiving Day and Christmas Day. During the holiday week, if your collection day falls on or after the holiday your trash will be picked up one day late that week.

Refer a Friend: Tiger Sanitation, Inc will take $5.00 off your account when you refer a friend to sign up for residential services.

Time:  All trash and /or recycle MUST be out by 7:00 Am

Restrictions:  No batteries, hazardous materials, tires.  There is no sharing of trash pick up; this may result to the termination of the account.

Payment Options:

·        Pay online - You can now pay online at www.tigersanitation.com it is quick, easy and secure. You will need your account # and password (the password will be the last four digits of your phone number).

·        Pay by credit card - Your bill can be automatically withdrawn with your Visa or MasterCard, Must have customer signature approval. To obtain an authorization form, please call our office or print one from our website at Credit Card Authorization form

·        Pay by phone - You can make a one time payment over the phone with Visa or MasterCard by calling our Customer Service Department. A $3 fee will be applied.

·        Pay at office - You can make your payments by cash, (must have exact change) check or credit cards (Visa or MasterCard). Please bring remittance portion of your bill when paying in person.

·        Mail in checks or money orders  - PO Box 200143 SA. TX 78220 reference account number.

Delinquent Accounts: 

 Only accounts that are past due 30 days from the invoice date will be automatically be put on STOP SERVICE. Any accounts paid on the day of service will not resume service till the following week.  If no payment has been received after 10 days from stop service day; your account will be closed and no allowances will be made. Please pay in full to avoid further collection activities. A $25.00 re-start fee will be charged to re-establish service if account is closed due to non-payment.

FEES:

Declined Credit Cards:   A $6.00 fee will be applied to your account

NSF (non-sufficient funds):  A $35.00 return check fee will be applied.

Cart Responsibility:

·         You are responsible for our carts while in your possession; if you’re moving please call the office to have cart pickup. Please place cart in an accessible area for pickup. There is a $75.00 charge if the cart is NOT RETURNED.

·         Call our office for repair or replacement of a damaged cart (burned, broken lids, wheels or otherwise). You must have cart accessible for exchange. 

·         A police report must be made for stolen carts. Call the office with the case #.  We will re-deliver at no charge otherwise; the $75.00 replacement will apply.

Refund Policy:

Tiger Sanitation does not provide refunds once an account is cancelled.  You must finish the service to the end of quarter.  Please call prior to the billed month for any cancellations.  Only military personnel will be granted appropriate prorated refund.