Our
Company: Tiger
Sanitation Inc. is a
Texas owned and operated company. We are located in San Antonio and provide
solid waste services through out Bexar and surrounding counties. We are a full
service company offering residential, commercial and industrial disposal
services.
Holidays: New Years Day, Thanksgiving Day
and Christmas Day. During holiday weeks, if your collection day falls on or after the
holiday your trash will be picked up one day late that week.
If
your trash is not out on time drivers will not be sent back.
Refer
a Friend:
You
will receive a $5.00 credit on your account for each new customer that you refer
to us so tell your friends and family and remind them to tell us who referred
them when signing up.
Time:
All trash
and/or recycle MUST be out by 7:00 AM
on your service day. If your trash is not out on time and our driver has to
return your account will incur a $10.00 fee.
Limit:
(1) 95 gallon tiger trash bin plus up to (2) 30 gallon personal trash cans or
the equivalent of (4) trash bags. Anything over this limit may be considered a
bulk pick up and could be subject to additional fees. Please call our offices at
210-333-4287 and schedule.
Restrictions:
No
batteries, used oil, anti-freeze, paint, tires or other hazardous materials are
permitted. Please do not dispose of dirt, rock, sand or other heavy materials
that may exceed the weight capacity of the cart. Individual containers should
not exceed 45lbs. each. Brush and limbs should be tied in bundles of less than
35 lbs. and four (4’) feet in length. We are not responsible for your personal
trash containers. There is no
sharing of garbage service among neighbors allowed. Each house should have
separate accounts.
Vacation
Credits: Tiger
Sanitation can suspend your account during your vacation so you can avoid paying
for un-used service. We need to be contacted at least one week prior to your
vacation to arrange to have your service temporarily suspended. Vacation credit
will not be issued for periods of less than 2 weeks or more than 3 months.
Extended periods longer than three months will be considered on a case by case
basis.
Payment
Options:
·
Pay
online - You can now pay online at www.tigersanitation.com
it is quick, easy and secure. You will need your account # and password (the
password will be the last four digits of your phone number).
·
Pay
by Auto Draft - Your bill can be automatically
charged to your Visa or MasterCard if we have a signed authorization form on
file. To obtain an authorization form, please call our office or print one from
our website.
·
Pay by phone - You can make a
one-time payment over the phone with Visa or MasterCard by calling our Customer
Service Department. A $3.00 fee per transaction will apply.
·
Pay at office - You can make
your payments in person by cash (must have exact change), check or credit cards
(Visa or MasterCard). A $3.00 fee per transaction will apply with credit card
payment. Please bring remittance
portion of your bill when paying in person. We are located at 6315 Hwy. 87
East, San Antonio, Texas 78222.
·
Mail in checks or money orders
– PO
BOX 200143 SA, TX 78220 reference account number.
Delinquent
Accounts: Accounts that
are past due more than 30 days from the invoice date will be automatically put
on STOP SERVICE. Any accounts paid on the day of service will not be resumed
until the following service day, (no exceptions). If payment has not been
received within 10 days after being placed on stop service; your account will be
closed and referred to collections. A $25.00 re-start fee will be charged and
the outstanding balance must be paid in full to re-establish service if account
is closed due to non-payment.
Declined
Credit Cards:
A
$6.00 fee will
be applied to your account
and
may result in suspension of services.
NSF
(non-sufficient funds):
A
$35.00 return
check fee will be applied to your account and the case will be referred to the
District Attorney’s office if the amount owed is not promptly paid after
notification.
Cart
Responsibility:
·
You are responsible for our carts while in
your possession; if you’re moving please call the office to have cart pickup.
Please place cart in an accessible area for pickup. Because we do not charge a
deposit there is a $75.00 charge if the cart is NOT RETURNED.
·
Call our office for repair or replacement
of a damaged cart (burned, broken lids, wheels or otherwise damaged). You must
have cart accessible for exchange.
·
A police report must be made for stolen
carts to be replaced at no charge. Carts
that are stolen can be replaced for a $75.00 fee if a police report is not
filed.
·
There is a $10.00 replacement fee for 18
gallon recycle crates.
Refund
Policy:
We
do not provide refunds for partial quarters of service that have remained unused
once you cancel your account with us. If you anticipate moving or otherwise
canceling prior to the end of a quarterly billing period you can pay monthly
instead of the entire quarter. Just call our office to make arrangements.
Military personnel who receive orders to move or deploy will be given a refund
upon request.
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